Archive for November, 2008



Comcast: Managing Your Online Presence

November 1st, 2008 by Gregory Silvano Posted in Business, Technology | No Comments »

This is a follow-up to my Comcast – How to Lose a Sale post. 

It’s funny how a company who proved to be so bad at online sales could be so good at managing their online presence.

I posted my complaint at 9am and by 1pm Comcast had found my blog post and responded to it online.  And within minutes of my reply to them via email, I was in contact with somebody at the Comcast home office.  The problem was resolved in a matter of a day.

OK, well done Comcast, really.  Every company should be as on-top of their online presence as you are.  Just a few Google Alerts would allow any company to receive an email whenever somebody blogs about their company or brands.  It’s easy, it’s free, and it just plain works.

Oh, and I did get the Extreme plan ($150/month) and it is indeed very fast.

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